Terms & Conditions

Last updated: 27th May 2026

These Terms and Conditions (“Terms”) set out the basis upon which [Your Company Name] (“the Company”, “we”, “us”, “our”) provides services to its clients (“the Client”, “you”, “your”).

By engaging our services or using our website, you confirm that you have read, understood and agree to be bound by these Terms.

1. INTERPRETATION

1.1 In these Terms, unless the context otherwise requires:

“Services” means any web design, development, SEO (including local SEO), PPC management, social media management, consultancy or related digital marketing services provided by the Company.
“Agreement” means any contract, proposal, quotation, or statement of work agreed between the parties incorporating these Terms.

1.2 Headings are for convenience only and shall not affect interpretation.

2. BASIS OF CONTRACT

2.1 Any quotation provided by the Company shall not constitute an offer and is issued on a non-binding indicative basis only.

2.2 A binding contract shall be formed only upon written acceptance of a quotation or proposal by the Client and/or commencement of Services by the Company.

2.3 These Terms shall apply to the exclusion of any other terms proposed by the Client unless expressly agreed in writing by the Company.

3. SERVICES

3.1 The Company shall provide the Services as set out in the relevant Agreement or proposal with reasonable care and skill.

3.2 The scope of Services shall be strictly limited to that expressly agreed. Any additional work shall constitute a variation and may be subject to additional charges.

3.3 The Company reserves the right to determine the method, design, and technical approach used in delivering the Services.

4. FEES AND PAYMENT

4.1 Fees shall be as set out in the applicable quotation or Agreement.

4.2 All prices are exclusive of VAT and any other applicable taxes unless stated otherwise.

4.3 Unless otherwise agreed:

A non-refundable deposit may be required prior to commencement of work;
Invoices shall be payable within 7 or 14 days of issue;
Ongoing services shall be invoiced monthly in advance.

4.4 The Company reserves the right to suspend Services where payment is overdue.

4.5 The Company may charge interest on overdue sums pursuant to the Late Payment of Commercial Debts (Interest) Act 1998, as amended.

5. CLIENT OBLIGATIONS

5.1 The Client shall:
(a) provide accurate, complete and timely information as reasonably required;
(b) supply access to relevant systems, accounts, and materials;
(c) review and approve deliverables within reasonable timeframes.

5.2 The Company shall not be liable for delays arising from the Client’s failure to comply with clause 5.1.

6. REVISIONS AND APPROVALS

6.1 Unless otherwise agreed in writing, design Services shall include a reasonable number of revisions as specified in the Agreement.

6.2 Additional revisions or changes outside the agreed scope may be subject to additional charges at the Company’s standard rates.

6.3 Approval by the Client shall constitute acceptance of the relevant deliverable.

7. SEARCH ENGINE OPTIMISATION AND DIGITAL MARKETING SERVICES

7.1 The Client acknowledges that SEO, PPC, and social media services are subject to external factors beyond the Company’s control, including but not limited to search engine algorithms, platform policies, competition, and market conditions.

7.2 The Company does not warrant or guarantee:
(a) specific rankings on search engines;
(b) levels of traffic, conversions, or revenue;
(c) advertising performance or return on investment.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Upon receipt of full payment, intellectual property rights in deliverables created specifically for the Client shall transfer to the Client, unless otherwise agreed.

8.2 The Company retains the right to use non-confidential work for portfolio, marketing, and promotional purposes unless expressly prohibited in writing by the Client.

8.3 Third-party materials remain subject to their respective licence terms.

9. CONFIDENTIALITY

9.1 Each party undertakes to keep confidential all non-public information disclosed by the other party in connection with the Services.

9.2 This clause shall survive termination of the Agreement.

10. LIMITATION OF LIABILITY

10.1 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under applicable law.

10.2 Subject to clause 10.1, the Company shall not be liable for:
(a) loss of profits, revenue, or business;
(b) loss of goodwill or reputation;
(c) indirect or consequential loss;
(d) losses arising from third-party platforms or services.

10.3 The Company’s total aggregate liability shall be limited to the total fees paid by the Client under the relevant Agreement.

11. TERMINATION

11.1 Either party may terminate an Agreement by providing written notice in accordance with the terms of the Agreement.

11.2 The Company may terminate immediately where:
(a) the Client fails to make payment when due;
(b) the Client is in material breach of these Terms;
(c) the Client becomes insolvent or ceases trading.

11.3 Upon termination, all outstanding sums shall become immediately due and payable.

12. FORCE MAJEURE

The Company shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to acts of God, internet outages, third-party service failures, strikes, or governmental actions.

13. VARIATION

The Company reserves the right to amend these Terms from time to time. Updated Terms shall apply to any future engagements.

14. GOVERNING LAW AND JURISDICTION

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

15. CONTACT DETAILS

Araa Studio

E-mail: hello@araastudio.co.uk